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Cisco Technical Consulting Engineer Poland, Lesser Poland Voivodeship, Krakow 722199737
05.02.2025
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Your Impact:
- Serve as a trusted technical authority, collaborating with customers and cross-technology teams to resolve complex issues.
- Engage with the latest collaboration technologies and troubleshoot customer issues in Cisco labs.
- Assist other Technical Consulting Engineers and Global Delivery Partners, solving problems and managing escalations.
- Contribute to knowledge bases and produce intellectual capital, including documentation and training.
- Mentor junior engineers and guide them in configuring and deploying Cisco products.
- Act as a technical expert, partnering with serviceability teams to review specifications and apply industry standards.
- Understanding and technical knowledge of at least three Cisco Products/Applications from this list: Cisco Expressway/VCS, Cisco Meeting Server (CMS), Telepresence Management Suite (TMS), CUCM, IMP, Cisco Video Endpoints, Jabber and Cisco Webex App.
- Good Understanding and work experience in Mobile and remote Access (MRA).
- Strong in at least four protocols from this list: SIP, XMPP, RTCP, sRTCP, RTP, sRTP, TLS, TCP/UDP, WebRTC.
- Good foundation of Networking basic, and using Wireshark for analyzing TCP/IP, Voice & Video.
- Able to identify problems, acquire ownership and deliver solutions at a high level of customer satisfaction.
- CCIE Collaboration certified. VCP, RedHat Certification a plus.
- You have a familiar experience in using VMWare VSphere setup for Cisco product.
- Good understanding of various APIs, SDKs and protocols used for automation: AXL, REST, SOAP.
- Preference for prior scripting, python, and/or Linux experience.
- Good understanding of Linux, Unix, DNS and DHCP, Active Directory (Azure AD).
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