JPMorgan Business Operations Manager 

United States, Delaware 

615658215

As a Business Manager on the WLS (Wholesale Lending Services) Business Operations team, you will play a vital role as a senior and highly visible member of leadership. You will report directly to the WLS Business Operations Executive (BOE) and be responsible for supporting both the day-to-day and strategic objectives of the organization globally. Working as an integral part of the WLS Business Operations Senior Leadership Team, you will advocate execution and delivery of a broad spectrum of key initiatives critical to our success.

Job Responsibilities:

• Partnering with group head to develop and execute a comprehensive communication agenda to include global town halls, regional all-hands calls, DEI events, in-person location visits, etc.
• Creating various levels of presentations and driving executive management content through compelling storytelling and insightful data & analytics.
• Driving our employee readiness strategy with an emphasis on talent retention/acquisition and learning & development
• Developing our people engagement strategy to support a deep-rooted culture built upon diversity, equity & inclusion
• Driving connectivity, partnership, and engagement with WLS teams globally

Required Qualifications, Capabilities, and Skills:

• 10 or more years financial services experience gained at a top tier investment/commercial bank
• Significant experience providing strategic support to large and complex organizations
• Proven track record in thinking/acting strategically to influence complex business decisions globally
• Results driven; ability to lead/instill execution; methodical approach to identifying and solving issues
• Experience influencing leaders at Vice President level and above
• Outstanding leadership and interpersonal qualities
• Exceptional communication skills – including expert level Power Point mechanics and storytelling
• Fortitude, resilience, and determination to lead complex change initiatives
• Foster a collaborative team environment within and across functional organizations
• Confidence to present key updates at senior management forums and executive committees
• Track record of championing a diverse and inclusive work environment across geographical locations