As a Senior Associate Product Manager in the Commerce Payments organization, you will create a new, seamless payment experience for customers across the Chase digital payment and commerce experiences. We’re looking for someone who is customer obsessed, has a strong passion to be part of “start-up” efforts in large companies, and a desire to be on the forefront of digital payments and technology. In this role, you will be responsible for the full product development lifecycle, defining and shipping a product end-to-end to 60 million+ customers.
Job responsibilities:
- Partner closely with Technology, Design, and Analytics teams to lead product development efforts
- Define features and communicate requirements to engineering in clearly written documentation
- Work closely with developers and testers to ensure requirements and functional designs are translated accurately into working technical designs, test plans and scripts
- Conduct pre-release reviews which could include regression testing and Quality assurance to certify the release as production ready
- Work closely with the analytics team to track metrics and create performance reports
- Manage product backlog, production support, issue & defect resolution and prioritization
- Collaborate with a team of cross-functional partners to ensure a strong risk and controls environment (e.g., Risk, Controls, Legal, Compliance)
Required qualifications, capabilities and skills:
- 3+ years of experience in product management
- Passion for understanding customer needs and demonstrated ability to build digital products
- Ability to think strategically while still being comfortable diving into the details required to ensure successful execution
- Outstanding verbal and written communication
- Proven success in collaborating with cross-functional teams, influencing and driving decisions
- Proven track record of managing risk and controls
- Flexibility to work Eastern Standard Time (EST) hours
Preferred qualifications, capabilities and skills:
- Bachelors or Masters in Business Management, Computer Science or comparable field of study
- Experience in online payments including digital wallets and money movement
- Strong knowledge of APIs, engineering practices, and the product development lifecycle using Agile methodologies