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JPMorgan Senior Associate - Product Operations Digital Payments 
United States, New York, New York 
126452908

06.07.2024

Job responsibilities:

  • Assist with incident triage and remediation, including: removing impediments, performing data analysis, tracing data flows between integration points, understanding client usage patterns, evaluating metrics, conducting root cause analysis, and coordinating between operations and technology teams
  • Manage the end-to-end process with internal teams and external partners for production defects and product stability enhancements, including: analysis, collecting feedback, building and prioritizing a product backlog, and facilitating work via the agile product development process, fully owning items through to production and attainment of the desired outcomes
  • Partner with technology to ensure robust product operations monitoring and to build end-to-end journey observability
  • Actively contribute to a positive team culture, ensuring the adoption of agile mindset, demonstrating ownership and self-governing and a sense of urgency, while also effectively prioritizing work based on customer or business impact and value

Required qualifications, capabilities, and skills

  • 3+ years of product operations experience or 3+ years of application support experience
  • Strong technical background along with analytical and creative problem solving skills - turning analysis into actionable insights and remediation plans
  • Demonstrated experience in using tools such as Splunk, Grafana, and/or JIRA or other database tools for production monitoring, conducting analysis and reporting
  • Excellent communication and presentation skills including the ability to effectively organize and communicate complex information
  • Bachelor's degree or equivalent work experience