JPMorgan Senior Associate - Product Operations Digital Payments 

United States, New York, New York 

126452908

Job responsibilities:

• Assist with incident triage and remediation, including: removing impediments, performing data analysis, tracing data flows between integration points, understanding client usage patterns, evaluating metrics, conducting root cause analysis, and coordinating between operations and technology teams
• Manage the end-to-end process with internal teams and external partners for production defects and product stability enhancements, including: analysis, collecting feedback, building and prioritizing a product backlog, and facilitating work via the agile product development process, fully owning items through to production and attainment of the desired outcomes
• Partner with technology to ensure robust product operations monitoring and to build end-to-end journey observability
• Actively contribute to a positive team culture, ensuring the adoption of agile mindset, demonstrating ownership and self-governing and a sense of urgency, while also effectively prioritizing work based on customer or business impact and value

Required qualifications, capabilities, and skills

• 3+ years of product operations experience or 3+ years of application support experience
• Strong technical background along with analytical and creative problem solving skills - turning analysis into actionable insights and remediation plans
• Demonstrated experience in using tools such as Splunk, Grafana, and/or JIRA or other database tools for production monitoring, conducting analysis and reporting
• Excellent communication and presentation skills including the ability to effectively organize and communicate complex information
• Bachelor's degree or equivalent work experience