Siemens Customer Services Support Specialist 

Slovakia, Region of Bratislava, Bratislava 

595580027

Your role:

• Keeping records and updating data in the internal system
• Generating and managing KPI reports
• Recording, monitoring, and ensuring compliance with SLA parameters
• Ordering parts for service interventions (internal client)
• Receiving incoming requests from customers and managing the client portal teamplay Fleet
• Providing information and communicating further solutions to clients
• Processing service intervention requests and creating and managing service tickets

Your expertise:

• Completed secondary education
• Experience with SAP is an advantage
• Experience with MS Office, especially Excel – advanced level
• English language – at least intermediate level (B2)
• Positive and optimistic attitude
• Excellent communication skills
• Ability to handle stressful situations

Basic wage component (gross) and other rewards:starting frombrutto /month + VAR*

*We are required by law to disclose basic wage component (minimum salary) for the advertised positions. We carefully consider your professional qualifications and experience in our compensation package and/or when offering you other positions.

We offer

• Variable and Christmas bonus
• Hybrid type of work – combination of telework and work from office
• Flexible Working Hours
• Bridge days – free extra paid leave 6 days per year
• 3 sick days per year (no doctor’s permit needed)
• In case of sickness 100% salary reimbursement 20 days/ year, this includes max. 10 days/ year for of family care
• Additional pension plan
• 300 EUR for regeneration of work force via cafeteria system
• Wellbeing program – Psychological, Legal and Financial Councelling
• Family care program (subsidy for newborns, maternity leave, kindergardens, summer camps)
• Retention program (work anniversary, life anniversary, employee loans)
• Training and development program (business and product trainings, e-learning, language courses, soft skills trainings,…)
• Adjustable standing desk as a standard
• Participation on world famous IT conferences like Microsoft IGNITE for best employees
• Wide project portfolio in healthcare domain and job rotation within company (Cybersecurity, Artificial Intelligence, Healthcare IT services, …)