Capital One Principal Associate Process Management Retail Bank 

United States, Virginia, Arlington 

594018235

One of the cornerstones of this work is our role in process design. We own the required processes for the organization (L2s), and are often sought out by our partners to help design lower level cross-functional processes to improve execution and speed to market, or to help identify and mitigate risks as we move into new products, technology, marketing strategy and incentives. We are looking for a high-performing Principal Associate Process Manager to help lead this work. The ideal candidate will have experience in process design and Business Process Management (BPM) tools, which could include Six Sigma certification. This role requires solid communication and influence skills, as you will need to work with varied partner groups and establish buy-in on new processes.

Responsibilities

• Design processes that establish key guardrails for our Marketing and Design partners while minimizing the overhead required to stay audit-ready.

• Well-managed innovation: The team is always pushing into the unknown, working with new products, new technology, new incentives. You’ll need to dig in to understand the newness and develop controls to avoid any unique risk. Having the courage to point out the gaps and suggesting a fix is a key part of this job.

• Act as a primary COMPASS point of contact for our risk partners (such as the Business Risk Office and Compliance)

• Work with analytical tools to understand marketing well-managed performance and identify levers for improving gaps

• Lead cross-functional Subject Matter Experts in Root Cause Analysis efforts

Basic Qualifications

• Bachelor's Degree or military experience

• ​​At least 3 years of experience in Process Design and Process Management

Preferred Qualifications

• 4+ years of experience in Process Design and Process Management

• BPM Certification or Six Sigma Certification

• 1+ years of exposure to digital marketing or working with user-facing web technologies

• 1+ years of programming experience or exposure to query language

• 3+ years of experience with GSuite

• Experience with Jira or Confluence

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.