Ebay Operations Training Manager 

United States, New Jersey 

592855002

What you will accomplish:

• Lead a 12-15 member team through daily training activities & tasks.

• Oversee all aspects of instructional design, program management, facilitation, and experience creation.

• Collaborate with Authentication Operations leadership to develop robust long-term training strategies.

• Direct the creation & global standardization of product line & brand specific training content for new & existing authenticators; Collaborate with AG Operational Excellence leader to enhance effectiveness of standard operating procedures for non-authentication facility processes.

• Ensure that individual training is tracked & recorded timely & effectively; Provide guidance to global site leadership on the execution of new & refresher training requirements.

• Analyze & understand relevant data sets to drive improvements within the training & operations spaces.

What you will bring:

• Bachelor’s Degree or equivalent experience in learning strategies and curriculum & content design.

• Demonstrated success in training design and program implementation in an operational setting.

• Experience working globally in high growth, fast paced and change environments.

• Strives for continuous improvement and actively pursues operational excellence, rigor, and process definition.

• Ability to hire and develop a team of direct reports that build relationships with leaders & associates within their buildings and with their global peers.

• Ability and willingness to travel 20-25% of the time, including internationally.

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