Payoneer Operations Training Group Manager 

Israel, Center District, Petah Tikva 

111410783

A universe of opportunities. Open to you.

role offigure within our organization, you willbe responsible foron a global scale.primary focusbe onspearheading the implementation of high-quality training programs and effective training strategies

What you will be spending your time on:

• Lead and inspire a team of trainers and instructional designers to create engaging and effective training programs for the Operations Customer Journey Department.
• Provide Customer Journey Department with the most up-to-date training trends and methodologies to enhance their skills and performance (i.e.: Customer Journey Onboarding courses, Upskills courses, Ad hoc Trainings on various new services etc.)
• Stay abreast of the latest training trends and industry best practices to ensure our programs are innovative and impactful.
• Collaborate with the various stakeholders to understand their demands and needs, incorporating feedback into training strategies, and identifying/prioritizing training needs based on requests and business requirements.
• Collaborate with the workforce management team (WFM) to align training programs with overall workforce planning and development strategies.
• Work closely, guide and monitor the different hubs of Global outsourced trainer teams to ensure alignment with internal training standards and objectives.
• Provide guidance and support to external trainers in global hubs, fostering a collaborative and effective working relationship.
• Present progress reports to management, providing insights on training effectiveness and improvements.

For this role you are also:

• Develop and implement strict KPIs to measure the success of training initiatives, utilize data on performance KPIs to assess the impact and effectiveness of training programs.
• Create methodologies and best practices for training associates, ensuring consistency and alignment with organizational goals.
• Prepare and present reports to management regularly, highlighting successes and areas for improvement.

Have you done this kind of stuff?

• 3 years of proven experience and robust background in leading training teams, with a focus on global companies.
• Strong leadership and team management skills.
• Excellent English communication and presentation skills at a very high level both verbally and written.
• Bachelor's degree in a related field; Master's degree preferred.
• Ability to analyze data and draw meaningful insights for continuous improvement.
• Demonstrated ability to work collaboratively with cross-functional teams.
• Familiarity with workforce management and planning.