Applied Materials Employee Services Specialist US Shift 

India, Karnataka 

588839587

Employee Services (HR Direct - US)

Role will require you to work on shift basis.

Key Responsibilities:

• Assist with inquiries and information requested from internal customers on year-round HR processes (performance management, focal), Workday HR system, HR policies, benefits, payroll, learning platforms, stocks, and immigration cases, ensuring that information supplied is accurate, relevant and resolves the request efficiently.
• Has knowledge of the US mobility & immigration process.
• Consult with the team and supervisor when dealing with complex inquiries, issues, or requests, and escalating as necessary, incoming inquiries in a confidential, responsive, customer-focused manner.
• Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks. Follows standard procedures and may require discretion based on common sense and experience.
• Actively participate in process improvements to improve the efficiency of the Customer Service.
• Maintains team professionalism in confidentiality, integrity, and company data protection.

Skills, Knowledge, Experience:

• Active Listening:

• Technical knowledge:As a customer service professional, you need to be familiar with technical knowledge (Workday, ServiceNow, etc..) to help customers make informed decisions and troubleshoot any issues. Basic excel skills to handle reporting & analytics.

• A willingness to go the extra mile:

Requirements

• Full proficiency in English is a must.
• Excellent communication and interpersonal skills with a creative mindset.
• Experience working in customer service
• Bachelor’s degree

: 2 to 4 years

– Bangalore, Whitefield

– 8:30 PM to 5:30 AM / 09:30 PM to 06:30 AM (
US Shift)

Shift allowance available apart from the compensation.

Bachelor's Degree

2 - 4 Years

Full time

Assignee / Regular