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Playtika VIP Account Manager 
Romania 
577844289

13.08.2024
Responsibilities:
  • Manages the VIP Players as a group, as well as one-on-one communication
  • VIP Player Management Strategy: Understanding company objectives: Analyzes the players’ reports and makes sure the targets and KPIs are being met; uses reports to check trends, both for proactive and reactive action plans
  • Builds a comprehensive database for VIP Player information (playing habits, personal desires, background, and demographic info) and uses this information to create highly personalized client interactions
  • Builds and implements Player Account Management strategy: planning, delivery, and optimization of the high value customer strategy
  • Proactively tries new approaches in the interaction with players, always finding the right type of communication for the best outcome
  • Proactively shares knowledge and best practice with the other Account Managers
  • Proactively researches what other games are doing and how we can improve the program
  • Stays up to date with all the changes in the game as well as all monetization campaigns
  • Responsible for fulfilling the support needs of the VIP players and quickly resolve any issues that players might have
  • Develops and implements a VIP reactivation strategy, reducing the risk of churn – client retention
  • Constantly gathers feedback from their VIP population and share it with the other departments, as well as uses it to improve internal processes & protocols as needed
  • Responsible for fulfilling the support needs of the VIP players and quickly resolve any issues that players might have
  • Challenges the role by always coming up with ideas of improvement - tries new approaches in the interaction with players, always finding the right type of communication for the best outcome
  • Submits weekly and monthly report

Interdepartmental:

  • Understands the activity of other departments including Operations, Player Support, Payments, Monetization, Art, Copy and Marketing for a business vision that will help provide the best possible customer experience
  • Availability to be part of Task Forces, when new ones are planned, representing both the voice of the customer and VIP/CS’ department
  • Availability to travel with work purposes: live events (meeting the customer in Bus Tours or other similar projects), visiting the headquarters or other Playtika sites, if required

Social:

  • Comes up with ideas for campaigns/posts for players and assists with the implementation and analysis of results
  • Understanding of social media and outreach tactics
  • Takes part in online events when required – Zoom meetings
  • Participates in videos / photo shootings with the purpose of keeping their players engaged
Requirements:
  • Self-motivated go-getter who is driven to achieve results creatively
  • Excellent communication, organization, and planning skills
  • Work independently, take appropriate responsibility for actions, and make sensible decisions
  • Result-driven, focused, and quick to take initiative
  • Team player and a problem solver
  • Adaptable and able to handle multiple tasks and priorities
  • Analytical person, good with numbers and reports
Playtika's Benefits:
  • Annual bonus
  • Daily lunch and refreshments
  • Meal vouchers
  • Holiday vouchers
  • 21 vacation days
  • 6 long weekends
  • 1 day off for your birthday
  • Additional days-off
  • Private medical subscription
  • Private dental subscription
  • Glasses allowance
  • Private pension
  • Wellbeing plan
  • Birthday gift
  • Bonus and gift cards for special events (Easter, 1st of June, 8th of March, Christmas)
  • Transport settlement
  • Parking facilities
  • Exciting company events
  • Games: pool table, ping-pong, fuzzball, air hockey, etc.
  • Central location: Timpuri Noi (Hybrid Work)