Playtika VIP Account Manager 

Romania 

577844289

• Manages the VIP Players as a group, as well as one-on-one communication
• VIP Player Management Strategy: Understanding company objectives: Analyzes the players’ reports and makes sure the targets and KPIs are being met; uses reports to check trends, both for proactive and reactive action plans
• Builds a comprehensive database for VIP Player information (playing habits, personal desires, background, and demographic info) and uses this information to create highly personalized client interactions
• Builds and implements Player Account Management strategy: planning, delivery, and optimization of the high value customer strategy
• Proactively tries new approaches in the interaction with players, always finding the right type of communication for the best outcome
• Proactively shares knowledge and best practice with the other Account Managers
• Proactively researches what other games are doing and how we can improve the program
• Stays up to date with all the changes in the game as well as all monetization campaigns
• Responsible for fulfilling the support needs of the VIP players and quickly resolve any issues that players might have
• Develops and implements a VIP reactivation strategy, reducing the risk of churn – client retention
• Constantly gathers feedback from their VIP population and share it with the other departments, as well as uses it to improve internal processes & protocols as needed
• Responsible for fulfilling the support needs of the VIP players and quickly resolve any issues that players might have
• Challenges the role by always coming up with ideas of improvement - tries new approaches in the interaction with players, always finding the right type of communication for the best outcome
• Submits weekly and monthly report

Interdepartmental:

• Understands the activity of other departments including Operations, Player Support, Payments, Monetization, Art, Copy and Marketing for a business vision that will help provide the best possible customer experience
• Availability to be part of Task Forces, when new ones are planned, representing both the voice of the customer and VIP/CS’ department
• Availability to travel with work purposes: live events (meeting the customer in Bus Tours or other similar projects), visiting the headquarters or other Playtika sites, if required

Social:

• Comes up with ideas for campaigns/posts for players and assists with the implementation and analysis of results
• Understanding of social media and outreach tactics
• Takes part in online events when required – Zoom meetings
• Participates in videos / photo shootings with the purpose of keeping their players engaged

• Self-motivated go-getter who is driven to achieve results creatively
• Excellent communication, organization, and planning skills
• Work independently, take appropriate responsibility for actions, and make sensible decisions
• Result-driven, focused, and quick to take initiative
• Team player and a problem solver
• Adaptable and able to handle multiple tasks and priorities
• Analytical person, good with numbers and reports

• Annual bonus
• Daily lunch and refreshments
• Meal vouchers
• Holiday vouchers
• 21 vacation days
• 6 long weekends
• 1 day off for your birthday
• Additional days-off
• Private medical subscription
• Private dental subscription
• Glasses allowance
• Private pension
• Wellbeing plan
• Birthday gift
• Bonus and gift cards for special events (Easter, 1st of June, 8th of March, Christmas)
• Transport settlement
• Parking facilities
• Exciting company events
• Games: pool table, ping-pong, fuzzball, air hockey, etc.
• Central location: Timpuri Noi (Hybrid Work)