Responsibilities:The Account Manager responsibilities will be to increase players life time value by proactive outbound communication, all to ensure a personal, engaging, and rewarding experience for our VIP players. The AM will also be in charge of building relationships with assigned VIPs and establish personal relation with our most valuable VIP customers.
- High level of multitasking.
- Strong analytical skills to identify patterns in VIP behavior.
- Data driven mindset.
- Target / Sales Driven.
- Rapport building skills.
- Excellent interpersonal and communication skills.
- High-level understanding / interest in social gaming / online marketing field.
Requirements:- 2+ years of experience in customer success / customer support - Must.
- Proven analytical competencies and data-oriented - Must.
- Native or Mother tongue level in English - Must.
- Technical background (SQL, courses, relevant degree, or technological unit) - Nice to Have.
- Focus on consumer behavior in digital entertainment/games - advantage.
- Experience in building social content – Advantage.
- Experience performing in-front of a camera (acting, narrating, hosting) - Nice to have.
- Video editing – Nice to have.