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THE ROLE
Some of the CDM’s task include:
· Actively drives the cloud transformation agenda with key client stakeholders to ensure adoption of S/4HANA and cloud standardization
· Perform administrative tasks required to manage the engagement (staffing, reporting & controlling).
· Manage proactive delivery of service plans and reactive support requests
· Drive transformation and onboarding towards SAP Cloud Solutions
· Achieve customer reference collateral and customer satisfaction responses
· Deliver through proactive mindset and de-escalate critical customer situations
· Protect and grow engagement scope and manage commercial change requests
· Participate in team-internal knowledge sharing and coach other team members
EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES
· Bachelor’s degree required; advanced degree preferred in Business Administration, Computer Science, Technical Engineering, Economics or related field
· SAP Basis, technology and/or functional knowledge are very important
· Technical infrastructure know-how and technical understanding of virtualized system landscapes is critical for this role
· Strong project management skills & customer-facing experience
· Strong ability to translate between technical and non-technical audience with confidence
· Strong engagement management, relationship building and de-escalation skills
· Excellent presentation, communication and moderator skills
· High competency in multi-tasking and ability to manage multiple engagements in parallel
· Accustomed to working in an international and global virtual matrix organization
· Experienced in the area of IT service providers and managing outsourcing engagements
· High proficiency in English. Additional languages are a big plus
· Certification in project management methodology (e.g. PMP) is beneficial
WORK EXPERIENCE
· 5+ years experience in project management or SAP Operations
· 5+ years experience in a customer-facing role
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