SAP Senior Client Delivery Manager - ECS 

United Kingdom, England, London 

834513385

Senior Client Delivery Manager

THE ROLE

CDM Tasks

· Develop a strategic engagement with your client to establish client focus on the core of the services delivered.

· Continuously increase client trusted advisor relationship with executives and key stakeholders

· Demonstrate accountability as the single orchestrator for end-to-end delivery.

· Set up the engagement, manage all engagement delivery lifecycle phases after contract signature (on-boarding, transition, stabilization, operations, off-boarding)

· Ensure operational excellence on contract administration supported by ECS functions (profitability reporting, invoicing, credits, penalties etc.)

· Create and maintain service plans for each customer to proactively manage operational risk and ensure customer adherence to save on costs resulting from unforeseen outages

· Identify service improvements and delivery opportunities and realize the value for the client

· Track and report on business growth and upsell throughout the entire engagement lifecycle

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES

· Bachelor’s degree required; advanced degree preferred in Business Administration, Computer Science, Technical Engineering, Economics or related field

· SAP Basis and/or SAP HANA database administration technology and/or functional knowledge are very important

· Technical infrastructure know-how and technical understanding of virtualized system landscapes is critical for this role

· Strong project management skills & customer-facing experience

· Strong ability to translate between technical and non-technical audience with confidence

· Strong engagement management, relationship building and de-escalation skills

· Excellent presentation, communication and moderator skills

· High competency in multi-tasking and ability to manage multiple engagements in parallel

· Accustomed to working in an international and global virtual matrix organization

· Experienced in the areas of IT service providers and managing outsourcing engagements

· High proficiency in English

· Certification in project management methodology (e.g. PMP) is beneficial

WORK EXPERIENCE

· 4~6+ years’ experience in project management or SAP Operations

· 4~6+ years’ experience in a customer-facing role

· 6+ years’ experience in SAP Basis and/or infrastructure operation/development is preferred/desirable

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