SAP Senior Client Delivery Manager ECS Enhanced Operation Services 

United States, Pennsylvania, Newtown Township 

955443711

About the Role

· Develop a strategic engagement with your client to establish client focus on the core of the services delivered.

· Continuously increase client trusted advisor relationship with executives and key stakeholders

· Demonstrate accountability as the single orchestrator for end-to-end delivery and service fulfillment.

· Set up the engagement, manage all engagement delivery lifecycle phases after contract signature (on-boarding, transition, stabilization, operations, off-boarding)

· Own the technical discussions with the customer and act as the orchestrator of experts to obtain expertise from the SAP delivery organization as required

· Support the migration roadmap together with partners, System Integrators, and or SAP Professional Services

· Ensure operational excellence on contract administration supported by ECS functions (profitability reporting, invoicing, credits, penalties etc.)

· Create and maintain service plans for each customer to proactively manage operational risk and ensure customer adherence to save on costs resulting from unforeseen outages

· Identify service improvements and delivery opportunities and realize the value for the client

· Track and report on business growth and upsell throughout the entire engagement lifecycle

What You Bring

· Bachelor’s degree required; advanced degree preferred in Business Administration, Computer Science, Technical Engineering, Economics or related field

· Technical infrastructure know-how and technical understanding of virtualized system landscapes is critical for this role. Knowledge on atleast one hyperscaler is important (AWS or Azure or GCP)

· Good understanding of SAP Implementation and migration cutover process

· Strong project management skills & customer-facing experience

· Strong ability to translate between technical and non-technical audience with confidence

· Strong engagement management, relationship building and de-escalation skills

· Ability to guide customers on all technical aspects like High Availability, Business Continuity, Security & Compliance, Networks, etc

· Excellent presentation, communication and moderator skills

· High competency in multi-tasking and ability to manage multiple engagements in parallel

· Accustomed to working in an international and global virtual matrix organization

· Experienced in the area of IT service providers and managing outsourcing engagements

· High proficiency in English. Additional languages are a big plus

· Certification in project management methodology (e.g. PMP) is beneficial

Work Experience

· 4+ years’ experience in project management or SAP Operations

· 4+ years’ experience in a customer-facing role

· 8+ years’ experience in SAP Basis and/or SAP infrastructure operation is preferred/desirable

We win with inclusion

Philadelphia