SAP Senior Client Delivery Manager - ECS 

United States, Pennsylvania, Newtown Township 

574512606

THE ROLE

Some of the CDM’s task include:

· Actively drives the cloud transformation agenda with key client stakeholders to ensure adoption of S/4HANA and cloud standardization

· Perform administrative tasks required to manage the engagement (staffing, reporting & controlling).

· Manage proactive delivery of service plans and reactive support requests

· Drive transformation and onboarding towards SAP Cloud Solutions

· Achieve customer reference collateral and customer satisfaction responses

· Deliver through proactive mindset and de-escalate critical customer situations

· Protect and grow engagement scope and manage commercial change requests

· Participate in team-internal knowledge sharing and coach other team members

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES

· Bachelor’s degree required; advanced degree preferred in Business Administration, Computer Science, Technical Engineering, Economics or related field

· SAP Basis, technology and/or functional knowledge are very important

· Technical infrastructure know-how and technical understanding of virtualized system landscapes is critical for this role

· Strong project management skills & customer-facing experience

· Strong ability to translate between technical and non-technical audience with confidence

· Strong engagement management, relationship building and de-escalation skills

· Excellent presentation, communication and moderator skills

· High competency in multi-tasking and ability to manage multiple engagements in parallel

· Accustomed to working in an international and global virtual matrix organization

· Experienced in the area of IT service providers and managing outsourcing engagements

· High proficiency in English. Additional languages are a big plus

· Certification in project management methodology (e.g. PMP) is beneficial

WORK EXPERIENCE

· 5+ years experience in project management or SAP Operations

· 5+ years experience in a customer-facing role

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