Perform preventative maintenance service in customer site
Perform customer site troubleshooting to assist Customer Service Engineer
Serve as customer contact on Technical and Service-related matter and escalate to CSE if needed.
Provide service support on urgent case
Be services front line for understanding customer issue and transferring them to the CSE/CSM.
Responsible for daily data collection and basic recovery.
Build positive relationship with customers and increase customer satisfaction by resolving sophisticated requests and issues.
Develops and handles return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved.
Responsible for new tool move in Tasks, including un-crate/Tooling organizing/ Parts move in and out/ PIP 6S check
Minimum Qualifications
BS degree in Mechanical, Electrical/ Electro-optical, Controlling Engineering, or other Computer-science related fields.
Good attitude on learning new technology and willing to take challenge.
Must be a team player, supporting & analytical skills and good working habits
Must be willing to work in semiconductor clean room environment