KLA Assistant Customer Service Engineer - Tainan 1-year-temp 

Taiwan, Tainan 

56805580

Job Description

• Perform preventative maintenance service in customer site
• Perform customer site troubleshooting to assist Customer Service Engineer
• Serve as customer contact on Technical and Service-related matter and escalate to CSE if needed.
• Provide service support on urgent case
• Be services front line for understanding customer issue and transferring them to the CSE/CSM.
• Responsible for daily data collection and basic recovery.
• Build positive relationship with customers and increase customer satisfaction by resolving sophisticated requests and issues.
• Develops and handles return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved.
• Responsible for new tool move in Tasks, including un-crate/Tooling organizing/ Parts move in and out/ PIP 6S check
  

Minimum Qualifications

• BS degree in Mechanical, Electrical/ Electro-optical, Controlling Engineering, or other Computer-science related fields.
• Good attitude on learning new technology and willing to take challenge.
• Must be a team player, supporting & analytical skills and good working habits
• Must be willing to work in semiconductor clean room environment
• Good command of English and communication skill