KLA Customer Service Engineer-Tainan 

Taiwan, Tainan 

345961403

Job Description

Job Description

• Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site. Ensures equipment improves customer production.
• Represents the company to the customer and assume accountability for customer happiness with service.
• Assures operational quality of system equipment. Coordinates actions with customers to minimize down time.
• Provides assistance to Installation Engineer in resolving problems.
• Prepares fields service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems.
• Build positive relationship with customers and increase customer satisfaction by resolving sophisticated requests and issues.
• Develops and handles return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved.

Qualification

• Proficient with all office suite applications such as Excel and PowerPoint.
• 2+ years of hands-on experience in hardware/software integration, testing and troubleshooting of highly sophisticated semiconductor waferinspections/metrologysystems are preferred.
• Proven record of quickly diagnosing problems through analysis of inspection reports, system log files, system parametric diagnostic data and other test results, and providesolutions.
• Strong communications and leadership skills desired.
• Graduate degree or equivalent experience a plus.
• Capable to collaborate with technical team for escalations, trouble-shooting and further diagnosis.