Rapyd Partner Support Specialist 

Israel 

554129732

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Rapyd is looking for a dynamic, high-impact Partners Support Specialist who is technically savvy, creative, and curious to provide exceptional high-touch user experience to our clients and partners. This is a hands-on role and you will wear many hats; from interacting directly with our merchants and partners, working closely with other teams to ensure a seamless experience for our users, debug, and develop monitors for the production environment.

As a Partners Support Specialist your responsibilities would include:

Be the first line of defense and escalation for any technical issues

• Elegantly handle customer requests and maintain Rapyd’s SLA & customer satisfaction
• Escalate and own issues internally and externally with service providers / partners
• Develop monitoring tools for the production environment
• Extend our knowledge base
• Work across departments (Engineering, DevOps, Prof Services, etc.) to resolve customer’s issues. Cover “on-call” shifts as needed to support our global coverage model

• 3-5 years of experience in customer support required
• Proficient in English
• Customer facing experience in a B2B global company
• Knowledge of API management and bug reporting tools
• Ability to work under pressure in a fast-paced environment
• Great technical writing and verbal communication skills
• Strong troubleshooting skills using multiple tools / logs correlation
• Knowledge in the following tools: SQL, Postman, Kibana, Jira , Confluence.
• Experience in the payments industry – Big Advantage