Asia Pacific HR Shared Services
The Service Center operates between 8am and 6pm Monday to Friday. You will be required to work on some public holidays.
Key Responsibilities:
- Provide HR query-handling services to the APAC Region.
- Provide comprehensive and timely responses to enquiries from employees and managers, in accordance with service level agreements
- Work with the Data Operations team to ensure that data quality is high.
- Escalate issues as appropriate
- Build strong relationship with internal stakeholders including managers and colleagues within the wider shared services team and the wider HR department.
- Participate in metrics/data gathering
- Continuously drive improvements in processes and services, as assigned.
- Address and eliminate potential issues in current processes
- Prepare standard and ad-hoc reports, as required
- Foster an environment of continuous improvement and customer focus
- Participate in ad hoc projects.
Skills/Competencies:
- At least 2-3 years of Human Resources experience
- Client and customer service focused
- Team player
- Strong verbal communication and writing skills
- Ability to manage conflicting and demanding clients and priorities in a professional manner
- Flexible/can-do attitude and disposition
- Exercises careful judgment in handling employee enquiries
- Meticulous and results driven
- Ability to manage high volume of enquiries under tight delivery deadline
- Proficiency in Mandarin or Japanese is a plus