Bank Of America Officer Service Delivery Analyst 

Singapore 

550825654

Asia Pacific HR Shared Services

The Service Center operates between 8am and 6pm Monday to Friday. You will be required to work on some public holidays.

Key Responsibilities:

• Provide HR query-handling services to the APAC Region.
• Provide comprehensive and timely responses to enquiries from employees and managers, in accordance with service level agreements
• Work with the Data Operations team to ensure that data quality is high.
• Escalate issues as appropriate
• Build strong relationship with internal stakeholders including managers and colleagues within the wider shared services team and the wider HR department.
• Participate in metrics/data gathering
• Continuously drive improvements in processes and services, as assigned.
• Address and eliminate potential issues in current processes
• Prepare standard and ad-hoc reports, as required
• Foster an environment of continuous improvement and customer focus
• Participate in ad hoc projects.

Skills/Competencies:

• At least 2-3 years of Human Resources experience
• Client and customer service focused
• Team player
• Strong verbal communication and writing skills
• Ability to manage conflicting and demanding clients and priorities in a professional manner
• Flexible/can-do attitude and disposition
• Exercises careful judgment in handling employee enquiries
• Meticulous and results driven
• Ability to manage high volume of enquiries under tight delivery deadline
• Proficiency in Mandarin or Japanese is a plus