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Citi Group Officer Customer Service Analyst - Hybrid 
Singapore, Singapore 
480513209

29.08.2024

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi’s

(Internal Job Title:based in
Singapore.Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

  • Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

  • Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

  • We have a variety of programs that help employees balance their work and life.

In this role, you’re expected to:

The Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

  • Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues

  • Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards

  • Conduct necessary analyses to address client needs

  • Communicate resolutions to clients

  • Develop and maintain client portfolio through regular calls and face to face interaction, as needed

  • Inform clients about problems (system failures, market issues) and provide regular resolution updates

  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

  • 0-2 years of relevant experience

  • Experience in customer service preferred

  • Computer proficiency

  • Consistently demonstrate clear and concise written and verbal communication

  • Proven investigative and analytical skills

  • Demonstrated ability to present concepts and influence change

  • Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results

  • Proven ability to work under limited supervision within a team environment

  • Bachelor's degree/University degree or equivalent experience

Time Type:

Full time

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