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This role is part of high visibility Digital HR Technology team which provides employee self-service capabilities as well as HR Service Delivery management. You will own solution activities related to day-to-day operations and projects involving the strategic transformation of the HR function. You will influence change and own responsibility for prioritizing requests through Agile methodology and manage the stakeholder relationship for deployment of tech solutions
The role will manage the initial tier as well for HR Tools such as the case of Salesforce (CRM), workflows and SNOW (CRM) used by HR Services to manage all its work.
Specific responsibilities include:
- Lead small systems enhancements and new functionality for HR Solutions (ServiceNow, SFDC, HCM or HR Direct).
- Queue management and process documentation
- Ensure issues related to HR Solutions are closed within the planned Service level agreement.
- Ability to propose or execute minor configuration changes in some of the HR systems
- Ongoing system administration and enhancements
- Initial troubleshooting analysis for HR systems
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