Wells Fargo Senior Operations Processor - Workforce Management 

India, Tamil Nadu, Chennai 

525852690

In this role, you will:

• Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance
• Use technical expertise in the designated area and resolve escalated issues
• Provide feedback and present ideas for improving or implementing processes and customer support
• Perform complex operational and customer support initiatives within Operations functional area
• Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures
• Apply technical knowledge and expertise to perform work and action requests
• Provide subject matter expertise and interpretation of procedures to staff
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 4+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Able to multi-task to accomplish tasks effectively.
• Able to interpret the documents or the requests received.
• Strong verbal & written communication skills
• Attention to detail!
• Excellent data entry skills
• Ability to work quickly & accurately while maintaining acceptable standards of workmanship.
• Quick learner with the ability to retain high volume of information.
• Ability to recognize and escalate any discrepancies identified or noticed while processing

Job Expectations:

•This is an individual contributor role and need to work on multiple projects concurrently

•Should be flexible in working hours as we need to adhere to RTO guideline and business requirement.

•Excellent communication skills (verbal and written).

Good English Communication skill

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.