Honeywell Customer Experience Professional 

Poland 

520348043

Helping organizationsbecome more connected to make our world smarter, safer, and more sustainable.

Key Responsibilities:

• Pre-Order Entry: Gather and provide timely customer information, maintain data, and handle special requests.
• Order Entry: Efficiently process customer orders, resolve issues, and schedule as needed.
• Backlog Management: Liaison between departments, facilitate issue resolution, and manage orders effectively.
• Claims Management: Handle disputes and financial claims, ensuring swift resolution.
• Transition Support: Assist in transition planning, manage documentation, and build professional relationships.

Key skills and qualifications:

• Business fluent in written and spoken English, other European languages represent a plus.
• 5+ years Customer Support and/or equivalent in supply chain / order management / OtC related experience.
• 2 years of experience with reporting, knowledge transfer and/or coaching experience, we value project management knowledge/experience.
• Strong knowledge/experience with CRM/ERP system business processes.
• Bachelor’s Degree (or equivalent experience).

We offer:

• Comprehensive induction, ongoing training and development toset you up for success.
• Company subsidized medical care, life insurance,multi-sports card, bravo recognition program.
• In-house and external learning platforms (Udemy) withunlimited access to give you opportunities to develop.
• Cross-functional exposure & opportunity to become aSubject Matter Expert (SME) to ensure you gain multilevel competences.
• Company paid pension contribution (PPK) to help you plan forthe future.

• JOB ID: HRD239170
• Category: Customer Experience
• Location: Zelazna 4,Katowice,SLASKIE,40-852,Poland
• Nonexempt