Honeywell Experience Customer Experience Professional 

Malaysia 

81875055

Update and maintain the regional installed base list.

Prepare Lifecycle Management (LCM) proposals concerning the following scope of supply: HMI upgrades, aftermarket modifications, engineering services, service contracts, consultancy services, call-out services, training (all forms) and spare parts. Enter parts and service orders in ERP systems of record.

Create leads and identifies threats within the installed for Key Account Managers by opening opportunities in the CRM.

Ensure that policies, practices, and procedures are followed.

Respond to change productively and handle other duties as required.

Key Experience & Capabilities:

• University degree in Engineering required.

• 3+ years prior technical sales and customer service experience or proposal support experience
• Experience in successful account sales in local geographical territory required.
• Experience with quote preparation and the utilization of ERP/CRM.
• Business and Commercial acumen.
• Proficient writing ability with emphasis on consultative selling approach.
• Strong organizational skills, attention to detail, solid critical thinking skills, experience working with contracts and sales proposal support.
• Prior experience with CCC product and processes highly desirable.
• Proven ability to be proactive in customer engagement with a high sense of urgency.
• Ability to read, speak, and write in English required.
• Ability to utilize customer process applications, central technology, Hardware/ Product knowledge, and application engineering.
• Ability to conduct high level sales demonstrations and presentations.
• Ability to assess and utilize AE processes and quality and sales methodologies.

We Value:

• Profound technical experience and knowledge in the field.
• Familiarity with networking concepts, protocols, and diagnostic tools.
• A proven track record of motivating and influencing diverse project teams towards success.
• Experience in delivering effective customer-focused training.
• Competence in programming, database management, and cross-platform environments.
• Ability to perform statistical analysis to interpret trends and inform strategies.

• JOB ID: HRD228221
• Category: Customer Experience
• Location: UOA Corporate Tower, Avenue 10, The Vertical,,Bangsar South City, No. 8, Jalan Kerinchi,Kuala Lumpur,WILAYAH PERSEKUTUAN,59200,Malaysia
• Nonexempt