Honeywell Customer Experience Professional 

Poland, Pomeranian Voivodeship 

381477719

Key responsibilities

• The assignment involves support of LenelS2 products and operations:
• Software license management – Generate and Maintain software license database.
• Financial quotations and commercial offers for internal and external customers.
• Order processing in conjunction with multiple departments and vendors.
• Managing and booking trainings for our customers globally.
• Ensure Professional communication with Carrier Customers and the Carrier team, over the phone and via e-mail.
• Manage and prioritize requests.
• Timely resolutions of requests.
• Meeting daily targets of daily tasks, where not only quantity but quality matters.
• Provide expertise on complex issues.
• Open communication with manager and team.
• Sharing knowledge accrued with the team and knowledge data base.
• Main, strengthen and develop cross-functional relationships with key internal customers including Technical Support, Engineering, Sales, and Product Management etc.

Key skills and qualifications

• Solid and professional communication skills in a client facing environment.
• Advanced English skills – written and spoken.
• Open mindset to a constantly developing industry, services and processes.
• A self- driven individual – an eye and willingness for improvements.
• Excellent communication skills, ability to communicate with all levels of an organization.
• Customer Service Experience, preferably working with international roles.
• High degree of initiative, energy and willingness to take ownership of activities and processes.
• Manage work well under stress and pressure.
• Positive ‘Can do’ attitude.
• Dependable and Independent.
• High standards of work ethic.
• Knowledge of computer applications and tools: Office tools Excel, Word, PowerPoint, OneNote (high advantage), SalesForce (high advantage), Oracle (advantage)

Our offer

• A culture that fosters inclusion, diversity, and innovation in an international work environment
• Market specific training and ongoing personal development.
• Experienced leaders to support your professional development
• Medical coverage
• MultiSport Card

• JOB ID: HRD253912
• Category: Customer Experience
• Location: Jana Heweliusza 18,Gdańsk,80-890,Poland
• Nonexempt