Helping organizationsbecome more connected to make our world smarter, safer, and more sustainable.
Key Responsibilities:
- Pre-Order Entry: Gather and provide timely customer information, maintain data, and handle special requests.
- Order Entry: Efficiently process customer orders, resolve issues, and schedule as needed.
- Backlog Management: Liaison between departments, facilitate issue resolution, and manage orders effectively.
- Claims Management: Handle disputes and financial claims, ensuring swift resolution.
- Transition Support: Assist in transition planning, manage documentation, and build professional relationships.
Key skills and qualifications:
- Business fluent in written and spoken English, other European languages represent a plus.
- 5+ years Customer Support and/or equivalent in supply chain / order management / OtC related experience.
- 2 years of experience with reporting, knowledge transfer and/or coaching experience, we value project management knowledge/experience.
- Strong knowledge/experience with CRM/ERP system business processes.
- Bachelor’s Degree (or equivalent experience).
We offer:
- Comprehensive induction, ongoing training and development toset you up for success.
- Company subsidized medical care, life insurance,multi-sports card, bravo recognition program.
- In-house and external learning platforms (Udemy) withunlimited access to give you opportunities to develop.
- Cross-functional exposure & opportunity to become aSubject Matter Expert (SME) to ensure you gain multilevel competences.
- Company paid pension contribution (PPK) to help you plan forthe future.
Additional Information - JOB ID: HRD239170
- Category: Customer Experience
- Location: Zelazna 4,Katowice,SLASKIE,40-852,Poland
- Nonexempt