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Honeywell Customer Experience Professional 
Poland 
520348043

19.08.2024
JOB DESCRIPTION

Helping organizationsbecome more connected to make our world smarter, safer, and more sustainable.

Key Responsibilities:

  • Pre-Order Entry: Gather and provide timely customer information, maintain data, and handle special requests.
  • Order Entry: Efficiently process customer orders, resolve issues, and schedule as needed.
  • Backlog Management: Liaison between departments, facilitate issue resolution, and manage orders effectively.
  • Claims Management: Handle disputes and financial claims, ensuring swift resolution.
  • Transition Support: Assist in transition planning, manage documentation, and build professional relationships.

Key skills and qualifications:

  • Business fluent in written and spoken English, other European languages represent a plus.
  • 5+ years Customer Support and/or equivalent in supply chain / order management / OtC related experience.
  • 2 years of experience with reporting, knowledge transfer and/or coaching experience, we value project management knowledge/experience.
  • Strong knowledge/experience with CRM/ERP system business processes.
  • Bachelor’s Degree (or equivalent experience).

We offer:

  • Comprehensive induction, ongoing training and development toset you up for success.
  • Company subsidized medical care, life insurance,multi-sports card, bravo recognition program.
  • In-house and external learning platforms (Udemy) withunlimited access to give you opportunities to develop.
  • Cross-functional exposure & opportunity to become aSubject Matter Expert (SME) to ensure you gain multilevel competences.
  • Company paid pension contribution (PPK) to help you plan forthe future.
Additional Information
  • JOB ID: HRD239170
  • Category: Customer Experience
  • Location: Zelazna 4,Katowice,SLASKIE,40-852,Poland
  • Nonexempt