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Apple Fraud Investigation Area Manager Japan, Yokohama 51471438
07.04.2025
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Inclusion is a shared responsibility and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard and inspired to do their best work.Apple’s Strategic Data Solutions (SDS) is seeking a Fraud Investigation Area Manager. In this role, you will be responsible for leading 2 Team Leaders & a Senior Fraud Investigator who support our current Investigators in providing focused fraud investigation support for Apple and our customers. You will execute according to business requirements cascading from upper management. You will report directly to a Senior Area Manager, while working with the wider SDS, RCC, OA, and Fraud Investigation management teams.
- Minimum 1 year or more management experience of exempt and non-exempt employees required (4+ years preferred)
- Experience in people management with strong leadership background
- Ability to motivate individuals and teams
- Skilled in fundamentals of leadership
- Ability to quickly understand customer impact of issues and identify possible resolutions
- Strong analysis and problem solving skills
- Strong decision making skills and sound judgment
- Experience establishing and documenting improved efficiencies in workflow and system processes
- Ability to clearly identify goals, communicate vision for the team, and then deliver results consistent with that message
- Experience with SAP, spreadsheet management, and Keynote
- Excellent written and verbal communication skills
- Education: BS degree and/or 3-5 years experience in a customer service/support environment
- Strong work ethic with a high degree of flexibility
- Ability to work in a fast paced, challenging environment
- Detail oriented self-starter
- Role model inclusive leadership behaviors and embrace responsibility to build, develop and retain diverse teams
- Make space to listen, learn, and amplify diverse perspectives and experiences
- Confront barriers to greater inclusion with tenacity, care and commitment
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