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Apple Apple Store Online Fraud Investigator Japan, Yokohama 547355604
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Inclusion is a shared responsibility and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard and inspired to do their best work.
- Proficiency in Japanese and English. Strong written and verbal communications
- 1-2 years experience in a customer service, contact center, data analytic or order verification role.
- Must be flexible to work rotating shifts, including weekends and public holidays, with additional flexibility during high volume times of the year
- Excellent analytics, employ creative problem solving skills and good logical thinking
- Comfortable dealing with large and complex data.
- Demonstrate sound decision-making and good judgment.
- Customer-focused individual with an eye for identifying outliers among data sets.
- Ability to maintain a positive attitude in high-stress/fast-paced work environment.
- Phenomenal teammate with a passion for customer protection.
- Comfortable with Multi-tasking.
- Review and analyze purchase transactions, chargeback requests, and customer accounts to detect unauthorized activity.
- Ability to work and make decisions independently
- Obtain additional information through outreach to customers, or answering customers call.
- Determine appropriate next steps and take action on fraudulent orders, accounts and chargeback transactions.
- Analyze, identify, and communicate trends.
- Research and resolve suspected fraud escalations from various sources.
- Adept at working with ambiguity.
- Deal with change positively.
- Bachelor’s degree preferred, or equivalent experience.
- We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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