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Apple SDS Apple Cash Fraud Investigator United States, Texas, Austin 240641698
Yesterday
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Inclusion is a shared responsibility, and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard, and inspired to do their best work.
- 18 months minimum experience in fraud prevention, investigations, risk management, or a related field within the financial services industry (e.g., banking, payments, credit cards)
- Ability to work a schedule from 7:00 a.m. to 10:00 p.m. (Central) within a 7-day work week, including holidays, with additional flexibility during high-volume times of the year
- Bachelor’s degree preferred, or equivalent experience
- Previous experience with peer-to-peer payments and/or the banking industry is preferred
- 1-2 years of proven experience in a customer service-type role is preferred
- Maintains a positive attitude in a high-stress/fast-paced work environment
- Demonstrates a passion for excellent customer focus and protection
- Communicates effectively in both verbal and written formats, with customers or partners, clearly and concisely
- Advanced judgment, critical thinking, problem solving and decision-making skills
- Excels at working independently and partnering with peers
- Makes space to listen, learn, and amplify diverse perspectives and experiences
- Actively seeks out opportunities to champion and celebrate inclusion
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