Inclusion is a shared responsibility. We hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard and inspired to do their best work.
2 years experience in customer service or order verification type role
Bachelor’s degree with 3+ years experience in a customer service and support environment
Fraud prevention knowledge
Experience with peer-to-peer payments and/or banking industry
High level of personal accountability, integrity, and dependability
Excellent time management skills, detail oriented, and adaptable to change
Advanced judgment, critical thinking, problem solving and decision-making skill
Ability to work and make decisions independently
Comfort in navigating ambiguity
Excellent written and verbal communication skills
Makes space to listen, learn, and amplify diverse perspectives and experiences
Actively seeks out opportunities to champion and celebrate inclusion and diversity
Ability to work a schedule from 7:00 am to 10:00 pm (CST) within a 7-day work week, including holidays, with additional flexibility during high volume times of the year