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Apple Service Area Manager Retail Customer Care Japan, Yokohama 592824632
21.04.2025
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As a member of the RCC management team the individual will require strong cross-functional leadership skills and a demonstrated track record of driving for excellence in the area of Customer Satisfaction/Experience.
- Minimum 3-5 years leadership experience in a Customer Service/Contact Center
- Strong communication skills
- Fluent in Japanese and English.
- Experience working for a global organization within the technology sector
- Strong analytical ability and good track record in decision making supported by good business acumen
- Strong collaboration skills with experience working in a matrixed organization
- Knowledge and experience in e-commerce environment
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