As a member of the RCC management team the individual will require strong cross-functional leadership skills and a demonstrated track record of driving for excellence in the area of Customer Satisfaction/Experience.
Minimum 3-5 years leadership experience in a Customer Service/Contact Center
Strong communication skills
Fluent in Japanese and English.
Experience working for a global organization within the technology sector
Strong analytical ability and good track record in decision making supported by good business acumen
Strong collaboration skills with experience working in a matrixed organization
Knowledge and experience in e-commerce environment