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Apple Senior Customer Service Support Specialist - Retail Care Japan, Yokohama 896101677
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- As a Senior Customer Service representative, you will manage extraordinary situations to champion swift resolution for each customer
- You will be empowered to review and make exceptions to existing policies
- You will provide key support for the Retail Customer Care’s customer-facing specialists and will also be responsible for identifying operational improvements and suggesting improvement strategies
- A passion to provide exceptional customer service
- Resourcefulness and flexibility
- Unparalleled attention to detail
- Strong interpersonal communication and active listening skills
- Advanced judgement, negotiation and problem-solving skills
- Able to make sound judgments, while understanding and balancing the needs of the customer as well as the needs of the company
- Proven ability to thrive in a fast-moving and varied environment
- Cool under pressure with the ability to work quickly and efficiently under deadline pressure
- Excellent written and verbal communication skills
- Outstanding ownership and follow-through skills
- Business level English is a plus
- Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace.
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