Samsung Senior Manager - D2C Strategy 

China, Shandong, Qingdao City 

51282753

A Snapshot of Your Day:

How You Will Make An Impact:

• Work with the D2C Team and regional D2C Head to develop the level-up strategy focussing on both sales expansion and customer experience improvements with strategic focus on category development, premium experience along with customer loyalty and retention
• Align global direction, regional strategy and local subsidiaries’ plans and operations to meet deadlines and schedules for strategic short-term and long-term initiatives
• Ideate and lead on new projects (incl. fintech, channel optimization, CX, UX, sellout platforms) targeting sales growth for D2C
• Optimize sales performance on the eStores, collaborating across Key Account Management, Sales, Site Merchandising, Product Marketing and technical teams
• Share best practices from regional and global insights and work closely with cross-functional teams to roll out innovative initiatives
• Provide direction to subsidiaries’ D2C and project teams, proactively leading on the timely execution and ensure alignment/compliance with quality and brand standards/guidelines
• Continuously analyse Samsung's performance and the market ecosystem (end consumer, Samsung and other competitors) to formulate new ideas and strategies for Samsung’s future success utilizing internal and external data
• Lead on performance analysis on regional and market level and derive strategies, insights and action plans to ramp up sales, overcome operational bottlenecks and enhance customer experience
• Compile weekly & monthly reports – feeding back to senior management team advising on strategy
• Identify opportunities and risks for Samsung vs. competition within D2C environments
• Being an effective, assertive and professional member of the project delivery team by developing consensus across different stakeholders internal and external
• Support markets with building infrastructure & framework to drive D2C sales & strategic projects
• Support subsidiaries with promotion and sales planning and drive regional events across all markets
• Manage Suwon counterparts, attain and deliver best practices improving MENA markets’ execution

What You’ll Need:

• 12 years of relevant work experience within a fast growing eCommerce environment
• Strong understanding of D2C sales business cycle and customer behavior within MENA region
• Strong grasp of end-to-end and eCommerce operations, covering sales, supply chain, P&L, digital marketing, payment method, analytics and customer experience
• Proven experience in eCommerce sales and project management, with deep knowledge of eCommerce trends, competitive landscape and digital customer experience
• Strong problem solving skills (can‐do approach) to identify areas of issues and opportunities, evaluate options and provide clearrecommendations/strategicplans for business growth
• Comfortable in a cross-functional environment; flexible and open to ideas from all areas and levels of the organization, while also confident and decisive in a matrix organization
• Outstanding stakeholder management on different levels and geographies
• Excellent analytical, problem-solving, commercial and technical skills
• Strong experience in designing, conducting, and analyzing secondary and/or primary research
• Conceptual and strategic, and must embrace being an owner; getting involved in business details
• Proficiency in building clear and concise presentations to be used with C-Level management
• Must possess interpersonal skills in order to build strong positive people relationships
• High attention to detail and proven ability to manage multiple, competing priorities simultaneously
• Excellent time management to work on tight deadlines & handle the pressure of ad-hoc requests
• Ability to operate comfortably and optimally in a fast-paced and highly dynamic environment
• Strong ability to synthesize complex data and insights into clear, actionable strategies
• Demonstrated ability to learn quickly, and manage change effectively
• Fluent in English, Arabic and French are a plus