Orcaai Enterprise Customer Success Manager 

Israel, Tel Aviv District, Tel Aviv-Yafo 

508287176

As a CSM you will be responsible for coordinating the launch activities of new clients, as well with existing clients for new countries, categories or applications.

You will work closely with Sales Product to provide overall project management during the launch period, from green light through Go Live.

Reporting to the Director of CSM, you will:

● Manage the implementation (onboarding and product training) of new customers, and overall responsibility for ongoing customer health, growth, and satisfaction.

● Establish and develop strategic trusted advisor relationships at the highest relevant levels (Decision Makers, Champions, Economic Buyers), by providing the customer with best practices on how to use the products.

● Represent the voice of the customer and be part of the product development roadmap.

● Partner with Sales and Product Teams on upsell, cross-sell, and expansion opportunities.

● Leverage your product knowledge and experience to ensure customers receive the utmost value of Orca-Ai products.

Ideally you have:

● Native English speaker with excellent written and verbal skills

● Minimum of 4 years’ experience in Enterprise Customer Success, preferably in Maritime industry/ SAAS company/ B2B software/ cybersecurity/or equivalent roles.

● Technical knowledge and skills related to software solutions (SaaS environment) AI & Computer vision

● Exceptional interpersonal skills

● High prioritization skills and process orientation - accountability and personal organization are essential.

● Thrive in a fast-paced dynamic and ever-changing environment.

● A team player and great communicator, comfortable working with multiple interfaces simultaneously

● Bachelor’s degree.

● background in Maritime, B2B enterprises - Advantage