Orcaai Customer Success Manager 

Israel, Tel Aviv District, Tel Aviv-Yafo 

860697498

Responsibilities:

• Manage the implementation (onboarding and product training) of new customers, and overall responsibility for ongoing customer health, growth, and satisfaction.
• Establish and develop strategic trusted advisor relationships at the highest relevant levels (Decision Makers, Operation Managers, Technical & Safety Managers, Captains ), by providing the customer with best practices on how to use the products.
• Represent the voice of the customer and be part of the product development roadmap
• Partner with Sales and Product Teams on upsell, cross-sell, and expansion opportunities.
• Leverage your product knowledge and experience to ensure customers receive the utmost value of Orca-Ai products.

Requirements:

• 5+ years’ experience in Customer Success, preferably in cybersecurity/B2B enterprise software/ SaaS company /or equivalent roles.
• Technical knowledge and skills related to software solutions (SaaS environment) AI & Computer vision.
• High prioritization skills and process orientation - accountability and personal organization are essential.
• Native English speaker with excellent written and verbal skills.
• Exceptional interpersonal skills.
• Thrive in a fast-paced dynamic and ever-changing environment.
• A team player and great communicator, comfortable working with multiple interfaces simultaneously.
• Bachelor’s degree.
• Background in Maritime is a strong advantage.
• We work 4 days a week from the office in Tel Aviv