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Team8 Enterprise Customer Success Manager EMEA Israel, Tel Aviv District, Tel Aviv-Yafo 445575316
10.04.2025
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Requirements:
- Serve as the primary point of contact for Enterprise customers, fostering strong relationships built on trust and collaboration
- Regularly conduct check-ins and EBRs with customer leadership to understand the unique business objectives and challenges of each customer and align Finout’s platform to effectively meet their needs.
- Develop and execute strategic account plans, outlining clear objectives, milestones, and success criteria across the Customer Journey.
- Proactively address any customer concerns or escalations, working with cross-functional teams to ensure timely resolution and a positive customer experience.
- Act as a customer advocate within Finout, representing the voice of the customer and providing feedback to internal teams
- Analyze key leading metrics for retention and success to ensure that customers are happy, maximizing value, and are set up for successful renewal and expansion.
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