SAP Services Engagement Expert 

Denmark, Capital Region of Denmark, Copenhagen 

502375429

KEY AREAS OF RESPONSIBILITIES AND TASKS

• Management of the customer engagement
  • Establish trusted relationship with customer to drive action plans
  • Define the Premium Engagement portfolio & service plan with the customer
  • Identify innovation opportunities leveraging SAP’s technology innovation portfolio
  • Review of services delivered by SAP as part of the engagement and discussions with main stakeholders from the customer or partner organizations and other SAP lines of business
  • Support the adoption of the SAP recommendation from the services delivered, by the customer and/or partner
  • Periodically prepare and present reporting
• Anticipation and identification of risks and top issues
  • Anticipation and identification of functional / technical risks and top issues.
  • Drive prevention of risks and resolution of issues and top issues according to engagement deliverables
  • Escalation Management for critical situations
• Engagement Extension and Renewals
  • Ensure value recognition and visibility of value delivered at customer
  • Support extensions of the contract and renewal towards contract end date

REQUIREMENTS

Candidates must fulfill the following requirements:

• Master-degree or equivalent preferably in business / economics / computer science / mathematics / physics;
• Excellent written and spoken communication skills, strong business acumen and presentation skills, ability to think freely and innovatively, strong cultural awareness, respect, diplomacy and professionalism;
• Highly customer service oriented with strong customer management skills;
• Ability to build trust-based relationships and strong networks in customer IT/Business and SAP Ecosystem;
• Proven problem-solving skills and strong work ethic are required;
• Open to travel;
• Language: fluent in both Danish and English.

WORK EXPERIENCE

Candidates must have sufficient working experience in a professional context, consisting of:

• 2+-years in customer engagement management / project management / program management relating to SAP engagements;
• 3+ years of relevant professional experience including and preferably extended SAP software product / SAP cloud service experience;
• Understanding of the SAP technology and understanding of SAP Business Suite/Tools (e.g. SAP Solution Manager) and Cloud products;
• SAP HANA, SAP S/4HANA and SAP Cloud Platform knowledge and experience is considered as a plus;
• Industry knowledge in Consumer Industry / High Tech industry / Process Industry are considered as a plus.