PNC Guest Services Administrator 

United States, Pennsylvania, Pittsburgh 

49396039

his position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at manager’s discretion.Job Description

• Coordinates all activities associated with PNC Guest Services spaces, including greeting guests, scheduling rooms, phone services, maintaining highly professional appearances, coordinating vendor services, and facilitating special events. Provides concierge and administrative services as needed.
• Provides support to business leadership, which may include Executive Committee members, and their departments by performing an array of administrative functions requiring confidentiality, initiative and sound decision making.
• Provides highest level of customer service for all end users and Executives.
• Anticipates all end user needs and resolves problems quickly and efficiently.
• Participates in regularly assigned short- and long-term projects based on the needs of Realty Services and/or other lines of business.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and requiredneeded to be successful in this position.

Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 4+ years of related business or functional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.No Required Certification(s)No Required License(s)
California Residents

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