Truist Leadership Institute Guest Services Manager 

United States, North Carolina, Greensboro 

441371138

Regular or Temporary:

English (Required)

Responsible for managing the guest services operation of the hospitality segment of the Leadership Institute. Act as the manger on duty when other departmental managers are unavailable.

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Provide leadership and direction to the Leadership Institute front desk associates. Perform duties associated with managing staff, including selection, termination, performance evaluations, coaching, disciplinary action, and professional development.
2. Ensure associates provide exceptional client service to both internal and external clients.
3. Develop and implement front desk operational processes that are well defined and optimized for efficiency, accuracy and completeness.
4. Work closely with the Leadership Institute’s Hospitality Manager to ensure consistent leadership is being given to the hospitality staff. Serve as manager on duty when respective departmental managers are not available.
5. Handle complaints and oversee service recovery procedures.
6. Preform basic facility maintenance tasks as necessary.
7. Perform routine inspections of classrooms and public spaces to include (landscaping, decks and parking lot).
8. Assist with the setup of classrooms and meeting space, to include setting up meeting space, moving furniture, boxes, etc
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. High school degree or equivalent
2. Three years of experience in hotel management, preferably in a full-service hotel environment
3. Demonstrated leadership ability
4. Strong problem-solving and critical thinking skills
5. Ability to work with minimum supervision, performing multiple tasks simultaneously, while meeting tight deadlines with strong attention to detail
6. Strong quality orientation and organizational skills
7. Ability to deal discreetly with confidential or sensitive information
8. Excellent interpersonal skills and the ability to deal effectively with diverse people
9. Excellent verbal and written communication skills
10. High degree of professionalism
11. Flexibility to work nights and weekends as seen necessary
1. Bachelor’s degree in Hospitality Management
2. Experience in opening, or re-positioning of a hotel.
3. Experience with inspections and certifications related to hospitality
4. Experienced in various property management systems and the systems they interface with ( i.e. Oracle, MICROS, Amadeus, Assa Abloy)
5. ServeSafe certifiedUp to 25 lbs.Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.