SAP SAP SuccessFactors iXp Intern - Product Notifications Specialist 

United States, Virginia 

493366325

1. Culture of collaboration : meet with mentors, make new friends across the globe and create a thriving personal network.
2. Project-driven experience : gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
3. Gain visibility : with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

Expected start date: December 2024/January 2025
Contract Duration: 6 months

The ideal candidate will thrive in a highly collaborative, fast-paced environment, is goal-oriented and an innovative thinker. This role involves close collaboration with various SAP business and technical teams that encompasses several key responsibilities:

• Create and deliver communications to support crucial operations processes, including incident management, problem management, change management, and major release deployment
• Responsible for managing incident communications, gathering critical system outage or functional service degradation information, and promptly notifying affected customers and internal stakeholders. Additionally, they contribute to the development of incident post-mortem documents
• Participate in the root cause analysis (RCA) process analyzing technical RCA data to create customer-facing incident explanations, including accountability for content reviews, approvals, and metric reporting within this process
• Analyze Cloud Operations' Service Level Objectives (SLO), Key Performance Indicators (KPI) performance data, and PN team metrics, leveraging the analysis to generate comprehensive reports for leadership review
• Support of automation projects related to enhancing operations processes to support crucial operations processes

What you bring:

We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

• Work effectively in a virtual, global team and develop working relationships across the organization and cultures
• Language requirements: Must be fluent in English and possess excellent written and verbal communication skills
• Knowledge and interest to support crucial operations processes, including incident management, problem management, change management, and major release deployment
• Basic Understanding of ITIL
• Knowledge of Microsoft Excel
• Must be able to work 30-40 hours per week in 6 to 8 hour shifts

In partnership with Global Cloud Services and SAP SuccessFactors Cloud Operations organizations, PN delivers time-sensitive communications that support Incident Management, Problem Management, Change Management, and Major Code Release Deployment. Additionally, PN supports Product Engineering organizations' communications for pre-release changes or product transition initiatives that require customer awareness and preparations.

We win with inclusion

Washington DC