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Netflix Technical Support Engineer L5 United States, Oregon 492866866
01.06.2024
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This role will require you to:
- Work with a large and diverse array of partners who depend on our products to build software every day.
- Dig into problems and troubleshoot collaboratively.
- Write excellent documentation (we believe that “it’s not done if it’s not documented”).
- Balance between the priorities of our home engineering team and the needs of our customers.
- Multitask while juggling a lot of context.
What you’ll need to be successful:
- Strong knowledge of GraphQL (bonus points for Apollo Federation)
- Some combination of the following work experience: 3+ years of experience in second-line technical support for enterprise software products OR 3+ years in technical solutions engineering OR 3+ years of engineering developer-oriented products
- Excellent technical writing skills
- Debugging and troubleshooting skills
- A customer-oriented mindset
- Nice to have: Java and/or JVM ecosystem experience
Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $100,000 - $720,000.
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