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Netflix Technical Support Engineer L5 - Productivity United States, California 248559353
23.06.2024
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Location
- Remote - Our offices are located in Los Gatos.
What you’ll need to be successful:
- You have a minimum of 3 years of professional support engineering experience
- Strong understanding and practical knowledge of version control tools, particularly GitHub, including branching, merging, pull requests, review processes, and resolving conflicts.
- You possess an in-depth knowledge of Gradle with an ability to effectively manage and orchestrate project builds and dependencies.
- You have a strong foundation in Java, complemented by a thorough understanding of the Spring Boot framework.
- You excel in developing tools and scripts and seek out process improvement opportunities through automation.
- You have a solid understanding of Continuous Integration/Continuous Delivery (CI/CD) and their purposes.
- You are skilled in providing superior customer support across a complex organization, ideally as part of a central team. You obsess over customer experience.
- You have excellent written and verbal communication skills and appreciate the importance of comprehensive documentation.
- You have strong collaboration skills and experience working with cross-functional teams.
- You are passionate about technical documentation and tutorials and have a deep understanding of what makes a great knowledge base.
- Other attributes that will excite us: You are conversant with GRPC, including handling service-to-service IPC calls, GRPC statuses, interceptors, and knowledge of the Protobuf protocol
- You have had exposure to Linux and Docker and have worked with Debian / Artifacts
- You are a data-driven decision-maker and you have experience building dashboards
- You have experience in supporting infrastructure automation and have used Zendesk or other ticketing systems for administration
- You have familiarity with and are passionate about observability tooling and best practices.
Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top-of-market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $150,000- $370,000.
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