Netflix Solutions Support Engineer L5 - Observability 

United States, Oregon 

606192907

The Role

Our offices are located in Los Gatos and we support Remote work as well.

What you’ll need to be successful:

• Professional Experience:A minimum of 3 years of professional support or engineering experience, particularly in observability, monitoring, alerting, and telemetry.

• Observability and Monitoring Tools:Strong understanding and hands-on experience with observability and monitoring tools

• Telemetry Best Practices:Enthusiasm for and understanding of telemetry best practices, particularly in the context of supporting backend data systems and alerting mechanisms.

• Problem-Solving Skills:Strong problem-solving skills and the ability to troubleshoot complex issues in a dynamic environment

• Backend Data Systems:Proficiency in working with backend data systems for metrics, logs, and traces

• Programming Skills:Proficiency in one or more of the following programming languages: Java, JavaScript, or Python

• Automation and Scripting:Experience in developing tools and scripts to automate processes and improve efficiency, with a strong focus on continuous improvement.

• Customer Support:Demonstrated ability to provide superior customer support across a complex organization, with a focus on enhancing the customer experience.

• Communication Skills:Excellent written and verbal communication skills, with an appreciation for the importance of comprehensive documentation.

• Collaboration Skills:Strong collaboration skills and experience working with cross-functional teams.

• Technical Documentation:Passion for creating technical documentation and tutorials, with a deep understanding of what makes an effective knowledge base.

• Adaptability: Ability to adapt to new tools and technologies quickly, and a willingness to continuously learn and grow in the field of observability and monitoring.

• GitHub and Git:Strong understanding and practical knowledge of version control tools, particularly GitHub, including branching, merging, pull requests, review processes, and resolving conflicts.

Other attributes that will excite us:

• Support Infrastructure Design:Experience building and maintaining mature support infrastructure

Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $100,000 - $720,000.

Job is open for no less than 7 days and will be removed when the position is filled.