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Honeywell Advanced Automation Engineer - DCS
United Kingdom
489018536

25.09.2024

JOB DESCRIPTION

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Overview of the role

Support the LSS (Life Cycle Service & Support) business and drive the Services business growth and profitability with customer satisfaction and safety record.
Responsible of the delivery of the support services to customers respecting global standards and processes.
Understand customer needs and resolve issues through technical knowledge.
Knows customer’s site and contacts and uses Honeywell support network to provide excellent service and quality to customer.
Focuses on Customer growth and development.
Identifies service business opportunities in the customers’ installed base.

System upgrades and modifications (Installation/configuration/implementation & commissioning) of Honeywell’s product range including Industrial control & safety systems, 3 ^rd
Maintain the customer equipment to the required standard regularly performs preventive maintenance and promptly intervene on maintenance needs
System diagnosis: Diagnosis and escalation for rectification of issues in application software.
Quality of delivery: Deliver promptly against service request, respecting agreed timing
Internal processes and reporting: Adopt and adhere to global standard in terms of tracking of actions (tools and timing) and promptly submit timesheets and billable work to ensure on time invoicing
Application support: based on business requirements and resource planning by the company, dedicated application support will be given to selected customers
On request of management participation in progress meetings with customers

Technical Skills & Specific Knowledge Required

Awareness of electronic systems (installation/configuration/implementation)
Understand the project life cycle from requirements to delivery
Understanding the cost structure of service agreements and making appropriate cost-effective decisions
Knowledge of project management skills: able to use project documentation
English at proficient level (able to read, write and understand spoken English).
Excellent interpersonal skills
Excellent customer handling skills
Ability to multi-task and prioritise work
Self-motivated and able to work with minimum supervision
Full Ireland Driving License

Education & Work Experience

10+ year of experience in field service engineering
Experience with Experion PKS Hardware & Software, in addition to Hiway, TDC, & TPS system experience including LCN, UCN, and Hiway equipment, along with PC/Networking experience.
Degree qualification Or equivalent Apprenticeship Qualification in an area of Technology - Electronics, Automation, Control/Instrumentation, Cyber, Computer Science.
Minimum one Level 4 CEAT (or two Level 3 CEAT certification)

Additional Information

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