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Honeywell Advanced Automation Engineer - DCS 
United Kingdom 
489018536

25.09.2024
JOB DESCRIPTION

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Overview of the role

  • Support the LSS (Life Cycle Service & Support) business and drive the Services business growth and profitability with customer satisfaction and safety record.
  • Responsible of the delivery of the support services to customers respecting global standards and processes.
  • Understand customer needs and resolve issues through technical knowledge.
  • Knows customer’s site and contacts and uses Honeywell support network to provide excellent service and quality to customer.
  • Focuses on Customer growth and development.
  • Identifies service business opportunities in the customers’ installed base.

  • System upgrades and modifications (Installation/configuration/implementation & commissioning) of Honeywell’s product range including Industrial control & safety systems, 3 rd
  • Maintain the customer equipment to the required standard regularly performs preventive maintenance and promptly intervene on maintenance needs
  • System diagnosis: Diagnosis and escalation for rectification of issues in application software.
  • Quality of delivery: Deliver promptly against service request, respecting agreed timing
  • Internal processes and reporting: Adopt and adhere to global standard in terms of tracking of actions (tools and timing) and promptly submit timesheets and billable work to ensure on time invoicing
  • Application support: based on business requirements and resource planning by the company, dedicated application support will be given to selected customers
  • On request of management participation in progress meetings with customers

Technical Skills & Specific Knowledge Required

  • Awareness of electronic systems (installation/configuration/implementation)
  • Understand the project life cycle from requirements to delivery
  • Understanding the cost structure of service agreements and making appropriate cost-effective decisions
  • Knowledge of project management skills: able to use project documentation
  • English at proficient level (able to read, write and understand spoken English).
  • Excellent interpersonal skills
  • Excellent customer handling skills
  • Ability to multi-task and prioritise work
  • Self-motivated and able to work with minimum supervision
  • Full Ireland Driving License

Education & Work Experience

  • 10+ year of experience in field service engineering
  • Experience with Experion PKS Hardware & Software, in addition to Hiway, TDC, & TPS system experience including LCN, UCN, and Hiway equipment, along with PC/Networking experience.
  • Degree qualification Or equivalent Apprenticeship Qualification in an area of Technology - Electronics, Automation, Control/Instrumentation, Cyber, Computer Science.
  • Minimum one Level 4 CEAT (or two Level 3 CEAT certification)

Additional Information
  • JOB ID: HRD241644
  • Category: Customer Experience
  • Location: Centrepoint Business Park, Oak Road,Dublin,DUBLIN,D12 X884,Ireland
  • Nonexempt