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Honeywell Advanced Automation Engineer - DCS United Kingdom 489018536
25.09.2024
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Overview of the role
- Support the LSS (Life Cycle Service & Support) business and drive the Services business growth and profitability with customer satisfaction and safety record.
- Responsible of the delivery of the support services to customers respecting global standards and processes.
- Understand customer needs and resolve issues through technical knowledge.
- Knows customer’s site and contacts and uses Honeywell support network to provide excellent service and quality to customer.
- Focuses on Customer growth and development.
- Identifies service business opportunities in the customers’ installed base.
- System upgrades and modifications (Installation/configuration/implementation & commissioning) of Honeywell’s product range including Industrial control & safety systems, 3 rd
- Maintain the customer equipment to the required standard regularly performs preventive maintenance and promptly intervene on maintenance needs
- System diagnosis: Diagnosis and escalation for rectification of issues in application software.
- Quality of delivery: Deliver promptly against service request, respecting agreed timing
- Internal processes and reporting: Adopt and adhere to global standard in terms of tracking of actions (tools and timing) and promptly submit timesheets and billable work to ensure on time invoicing
- Application support: based on business requirements and resource planning by the company, dedicated application support will be given to selected customers
- On request of management participation in progress meetings with customers
Technical Skills & Specific Knowledge Required
- Awareness of electronic systems (installation/configuration/implementation)
- Understand the project life cycle from requirements to delivery
- Understanding the cost structure of service agreements and making appropriate cost-effective decisions
- Knowledge of project management skills: able to use project documentation
- English at proficient level (able to read, write and understand spoken English).
- Excellent interpersonal skills
- Excellent customer handling skills
- Ability to multi-task and prioritise work
- Self-motivated and able to work with minimum supervision
- Full Ireland Driving License
Education & Work Experience
- 10+ year of experience in field service engineering
- Experience with Experion PKS Hardware & Software, in addition to Hiway, TDC, & TPS system experience including LCN, UCN, and Hiway equipment, along with PC/Networking experience.
- Degree qualification Or equivalent Apprenticeship Qualification in an area of Technology - Electronics, Automation, Control/Instrumentation, Cyber, Computer Science.
- Minimum one Level 4 CEAT (or two Level 3 CEAT certification)
Additional Information
- JOB ID: HRD241644
- Category: Customer Experience
- Location: Centrepoint Business Park, Oak Road,Dublin,DUBLIN,D12 X884,Ireland
- Nonexempt
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